At f900, we believe that genuine online casino entertainment can only be fully enjoyed when played responsibly. This platform was built not only to deliver the best gaming experience — but also to ensure that every member in Malaysia plays within limits that are safe, healthy and sustainable. Our commitment to Responsible Gaming is not merely a legal requirement — it is a core value we have upheld since the very first day f900 launched.
All these tools are free for all f900 members. No hidden charges.
How f900 helps every Malaysian member play smart and stay in control
F900 provides financial limit tools that you can set yourself at any time, directly from your account settings. Set daily, weekly, or monthly deposit limits according to what you can afford. If you wish to reduce a limit, the change takes effect immediately. If you wish to increase a limit, a 48-hour waiting period applies to ensure the decision is made with due consideration.
Time flies when you're enjoying slots or Live Casino. f900 provides in-session time reminder tools that notify you once your session reaches the duration you've set. You can also set a daily session time limit so the platform will automatically log you out once that limit is reached — helping you maintain a healthy balance between entertainment and everyday life.
If you feel you need a break from the platform, f900 offers self-exclusion options that can be activated for 24 hours, 7 days, 30 days, 90 days, 6 months, or one year. During this period, your account will be suspended from all activity, and f900 will not send you any marketing communications. This option can be activated instantly via your account settings or by contacting customer support.
F900 doesn't simply wait for members to ask for help — our system proactively monitors gameplay patterns to identify early signs of problem gambling. If the system detects a concerning pattern — such as a sudden spike in deposit amounts, excessively long play sessions or erratic betting behaviour — our trained support team will reach out to that member personally to offer assistance.
F900 is fully committed to ensuring our platform remains inaccessible to individuals under the age of 18. In addition to age checks at registration, f900 reserves the right to request identity verification at any time to confirm that members meet the minimum age requirement. If you are aware of an underage individual using an f900 account, please contact us immediately at [email protected].
F900 believes that seeking help is a sign of strength, not weakness. We provide information on professional help resources available in Malaysia for members who feel they or someone they care about may be experiencing a gambling problem. Our Bahasa Malaysia-speaking support team is trained to offer sensitive, non-judgmental guidance to members in need of support.
Online casino gaming is entertainment — it should be fun and should never become a source of financial stress or problems in your life. If at any point you feel the game is controlling you rather than the other way around, that's your signal to step back and seek help. f900 Support is available anytime via 24/7 Live Chat.
Responsible Gaming refers to a set of principles, practices and tools designed to ensure that gambling activities — whether playing online slots like Moon Princess or Dragon Kingdom, or sitting at a Live Casino table — remain an enjoyable form of entertainment that causes no harm to individuals or their families.
For f900, Responsible Gaming means we share a mutual responsibility with you to ensure that your experience on our platform always remains within the bounds of healthy entertainment. We never want to see any of our Malaysian members face financial hardship, family problems or mental health issues as a result of uncontrolled use of the f900 platform.
Responsible gaming means:
Remember: casinos — whether physical or online like f900 — are designed to provide an entertainment experience. Winning is always possible, but it can never be guaranteed. Play for fun, not to get rich quick.
F900 builds our Responsible Gaming commitment on five core principles that guide every operational decision we make:
Our members' long-term wellbeing matters more to us than short-term revenue. If we detect a member who may be experiencing difficulties, we will take action.
F900 does not hide the true odds of our games. The RTP for every game is clearly stated so that members can make informed decisions.
All Responsible Gaming tools — deposit limits, time limits, self-exclusion — are provided free of charge to all members with no fees whatsoever.
Members seeking help will never be judged. Our team is trained to provide empathetic, confidential, and non-punitive support to anyone who needs it.
F900 also ensures that our advertising and marketing communications never encourage excessive gambling, never target individuals vulnerable to gambling problems, and never create misleading impressions about the odds of winning. We do not use manipulative tactics designed to push members beyond their financial or time limits.
F900 offers a comprehensive suite of self-control tools, all accessible directly from your account settings — no need to contact customer support. Here are the tools available:
Set a maximum deposit amount for a 24-hour, 7-day, or 30-day period. All payment methods — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX — are subject to this limit.
Effective ImmediatelySet a maximum net loss limit over a 24-hour, 7-day or 30-day period. Once the limit is reached, the platform will block further wagering until the limit period resets.
Financial ProtectionSet how long you can play within a single continuous session. The platform will remind you as your time approaches the limit, and will automatically log you out once the limit is reached.
Life BalanceActivate self-exclusion for 24 hours, 7 days, 30 days, 90 days, 6 months, or 1 year. During this period, your account will be fully frozen — no deposits, no gameplay, and no marketing communications.
The Break You NeedLog in to your f900 account → Click your profile picture at the top right corner → Select "Account Settings" → Go to the "Responsible Gaming" section. Here you can activate and manage all self-control tools. If you need assistance, f900's support team is available 24/7 via Live Chat to help you set appropriate limits.
Problem gambling rarely develops overnight — it typically progresses gradually. Recognising the early warning signs is key to taking action before things become more serious. Here are the signs you should watch out for in yourself:
You begin using money earmarked for electricity bills, rent, groceries, or other daily family needs to fund your online casino play. This is a serious red flag that requires immediate action.
You find yourself continuing to play in an attempt to recover money you have lost — a pattern known as "chasing losses" that almost always leads to even greater losses.
You start hiding the amount of time or money you spend on gaming from your partner, family members, or friends. Feeling the need to conceal your gaming activity is a worrying sign.
You find your thoughts frequently drifting to online casino games at work, with family, or during daily responsibilities — to the point where it affects your productivity and relationships.
You are borrowing money from family members, friends, or using credit facilities such as credit cards or personal loans solely to continue playing at an online casino. This is a critical warning sign that requires immediate professional help.
You have tried to stop or cut back on your gambling several times without success. The inability to control yourself despite strong intentions is a sign of problem gambling that requires outside support.
Answer the following questions honestly to assess your own gaming patterns. This is not a clinical test — it is a guide to help you think critically about your relationship with online casino gaming.
Here is a practical guide to keeping your gaming experience at f900 an enjoyable form of entertainment:
F900 offers a simple and effective self-exclusion option for members who need a break from the platform. The process can be completed in under two minutes:
During an active self-exclusion period, f900 will not process any deposits — even from new payment methods such as a new DuitNow or Touch 'n Go eWallet. This protection is absolute.
F900 maintains an unwavering commitment to preventing anyone under the age of 18 from accessing our platform. The following measures are in place to enforce this:
If you have children or teenagers at home, keep your f900 account login credentials secure and out of their reach. Enable parental controls on any shared devices. If you suspect someone under 18 is accessing the f900 platform, contact us immediately at [email protected] — we will act without delay.
If you or someone you care about needs help with a gambling problem, there are several support resources available in Malaysia. f900 encourages you to make use of these resources without hesitation:
The Malaysia Ministry of Health provides counselling and mental health support services accessible to all Malaysians.
Mental Health Careline: 1-800-88-0000
A leading psychiatric hospital in Malaysia offering treatment services that include addiction-related issues, including problem gambling.
Referrals available through your family doctor or nearest district hospital.
A twelve-step support programme for individuals with gambling problems, with regular meetings held at various locations across Peninsular Malaysia.
Contact the f900 support team for more information on meeting locations.
Our Malay-speaking f900 support team is ready to listen and help you find the right resources — without any judgment.
24/7 Live Chat or email: [email protected]
Asking for help doesn't mean you're weak — it means you're brave enough to put your own wellbeing and your family's first. f900 is proud to be part of your recovery journey, if that's what you need.
If you have any questions about Responsible Gaming at f900, need help activating self-control tools, or would like to talk through any concerns about your own gaming activity or that of someone you care about, our team is here to help:
Available 24 hours a day, 7 days a week. Response time under 5 minutes. All conversations are completely confidential.
Click the Live Chat icon at the bottom right corner of the f900 platform
For more detailed written enquiries related to Responsible Gaming or requests to activate self-exclusion tools:
[email protected]See also additional information in the Terms & Conditions and Privacy Policy f900 to fully understand your rights and protections as a member.
Answers to the most frequently asked questions about Responsible Gaming at f900
Our commitment in real numbers
We built f900 because we love the world of online casino gaming — the thrill of strategy at the blackjack table, the excitement of a Live Roulette spin, the rush when a Moon Princess slots bonus triggers. We want you to experience all of that too.
But we also understand that this enjoyment can only be fully experienced when you play with peace of mind — free from guilt, free from financial pressure, without having to hide anything from the people you care about.
That's why we invest seriously in the f900 Responsible Gaming programme — not as a requirement or a formality, but because we genuinely care about your wellbeing and that of your family. This platform exists to serve you — not the other way around.
Over 200 games await — all with transparent RTP figures and playable within limits you set yourself
F900 offers over 200 premium games including slots, Live Casino and VIP Blackjack — all available to enjoy with complete confidence, backed by a comprehensive set of self-control tools that are free and easy to use. Register today with a minimum deposit of RM 20 and set your own limits from day one.
Deposit securely via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay or FPX. Play smart, stay in control, and have fun.
18+ only. Gaming is entertainment. Play within your means. If you need help, reach us at [email protected]. Terms & Conditions applicable.