FAQ f900 Malaysia – Complete Answers for Members

To register an f900 account, you must: (1) Be 18 years of age or older — no exceptions; (2) Be a Malaysian citizen or resident; (3) Have an active Malaysian phone number; (4) Not currently hold an active f900 account — each individual is permitted one account only. f900 strictly enforces the 18-year age limit, and any account found to have been registered by an underage individual will be closed immediately with the balance refunded.

No. f900's Terms & Conditions strictly prohibit the registration of multiple accounts by the same individual. Each person is only permitted one active account. Registering a second account using different information is a serious violation that will result in the closure of all related accounts and the forfeiture of all balances and bonuses. If you have forgotten the password or username of your existing account, please contact f900 support at [email protected] to recover your account.

Log in to your f900 account and click the profile icon at the top-right corner, then select "Account Settings" or "My Profile". From here you can update certain personal details. Please note that some basic information — such as your registered phone number — requires a special verification process to update in order to keep your account secure. For changes to more sensitive information, contact the f900 support team directly via Live Chat or at [email protected].

To permanently close your f900 account, contact our support team at [email protected] with a written request. Please include your username and the reason for closure. Before the account is closed, any remaining balance will be refunded via your original payment method — whether DuitNow, Touch 'n Go eWallet, GrabPay, or others. Once permanently closed, the account cannot be reactivated; however, you are welcome to register a new account should you change your mind in the future. If you are considering closure due to a gambling concern, please explore the option of self-exclusion first.

If you've forgotten your f900 account username, you can log in using your registered Malaysian phone number as an alternative. If you can't recall that either, contact the f900 support team at [email protected] with other identifying details, such as your approximate registration date and payment methods previously used. Our team will help verify your identity and restore access to your account through a secure verification process.

f900 does not require identity verification (KYC) to start playing after registration. However, to process winnings withdrawals that exceed a certain threshold, f900 reserves the right to request identity verification in compliance with anti-money laundering legislation. In such cases, you may be asked to submit a copy of your Malaysian identity card (MyKad) and proof of your payment method. This process is industry-standard and is in place to protect the security of all members.

Go to the page f900 login and click the "Forgot Password?" link below the password field. Enter your registered Malaysian phone number and you will receive an OTP via SMS within seconds. Enter the OTP code on the verification screen, then set a strong new password — at least 8 characters combining uppercase letters, lowercase letters, and numbers. If you no longer have access to your registered phone number, contact f900 support at [email protected] for alternative account recovery assistance.

The minimum deposit at f900 is RM 20 only. This means you can get started with a very affordable amount. There is no set maximum deposit limit; however, members can adjust their own deposit limits through the self-control tools in account settings, in line with f900's Responsible Gaming principles. All deposits are processed in Malaysian Ringgit (RM) with no conversion fees or hidden charges.

Most deposits at f900 are processed instantly or within seconds. DuitNow is typically the fastest method, followed by Touch 'n Go eWallet and GrabPay. Deposits via FPX (Maybank2u, CIMB Clicks) may take slightly longer — up to a few minutes depending on bank network conditions. If your deposit does not appear in your f900 account after 15 minutes, save your transaction proof and contact our support team via Live Chat with your transaction reference number.

Log in to your f900 account and navigate to the "Wallet" or "Withdrawal" section in your dashboard. Select your preferred withdrawal method — withdrawals must be made to the same payment method used for your deposit, whether that's DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX. Enter the amount you wish to withdraw and confirm your request. Withdrawals are typically processed in under an hour. Make sure you have met any applicable bonus wagering requirements before submitting a withdrawal request — if not, the system will notify you of the remaining requirements that need to be fulfilled.

The minimum withdrawal limit at f900 is RM 50. The maximum daily withdrawal limit depends on the payment method used and your account status. Standard members have a default daily withdrawal limit, while more active VIP members may qualify for higher limits. No processing fees are charged on any withdrawal request. For specific withdrawal limits by payment method, please check the "Withdrawal" section in your account or contact f900 support.

While f900 aims to process all withdrawals in under an hour, several factors may cause delays: (1) Bonus wagering requirements that have not been fully met; (2) Security checks for first-time or larger withdrawals; (3) Peak system traffic periods; (4) Additional identity verification requirements for accounts that have not completed KYC. If your withdrawal has not been processed after two hours, please contact f900 support via Live Chat with your withdrawal request reference number.

No. f900 requires that all payment methods used for deposits be registered in the member's own name. The use of third-party payment methods — including those belonging to family members, friends, or any other individual — is prohibited and may result in withdrawal suspension or account closure. This is a security measure to prevent fraud and money laundering. If you are depositing via DuitNow, the bank account or digital wallet must be in your own name.

Once a deposit has been processed and credited to your f900 account, it cannot be reversed as a "mistaken deposit" since the transaction is already complete. However, you may withdraw your account balance at any time through the standard withdrawal process. If you deposited to the wrong account, or if a transaction went through but the credit does not appear in your f900 account, contact our support team immediately at [email protected] with proof of the transaction (screenshot or receipt) for further investigation.

A wagering requirement, or rollover, is the minimum total amount you must bet using your bonus funds before any winnings derived from that bonus can be withdrawn as cash. For example, if you receive a RM 100 bonus with a 20x wagering requirement, you would need to place bets totalling RM 2,000 (RM 100 × 20) using the bonus funds before a withdrawal is permitted. Wagering requirements are standard practice in the online casino industry and help ensure fairness for all parties. The specific wagering requirements for each bonus are clearly stated in f900's Terms & Conditions.

f900's 10% weekly cashback is calculated based on your net losses over a seven-day period (Monday to Sunday). Net losses are the total amount you deposited minus your winnings during that period. For example, if you deposited RM 500 and won RM 200 in a week, your net loss is RM 300 and you will receive a RM 30 cashback (10% × RM 300). Cashback is automatically credited to your account every Monday morning. The cashback wagering requirement is lower than that of the welcome bonus, making it easier to utilise.

f900's referral programme lets you earn additional bonuses by inviting friends to join the platform. You can find your unique referral code in your f900 account profile. Share the code with your friends — when a friend registers using your referral code and successfully makes their first deposit, you will automatically receive a RM 50 referral bonus credited to your account. There is no limit to the number of friends you can refer, meaning your bonus potential is unlimited. Referral bonuses are credited once the referred friend has verified their account and completed their first deposit.

Every bonus at f900 has an expiry date stated in its respective bonus terms. Any bonus that is unused or whose wagering requirements are not met within the specified period will expire automatically and be removed from your account. Expired bonus funds cannot be recovered. To avoid losing your bonuses, check the "Active Bonuses" section in your dashboard regularly and make sure you use them within the allotted time. f900 will send an SMS reminder when your bonus is about to expire.

f900 periodically releases special promotional codes for its members. These codes are typically sent directly to members via SMS to their registered phone number, or can be found in the "Promotions" section of your account dashboard once logged in. f900 also runs special promotions around Malaysian public holidays, festive seasons, and major sporting events. Make sure you have opted in to receive marketing communications in your account settings so you don't miss any exclusive offers. f900 does not distribute promotional codes through unofficial channels.

If a bonus you are entitled to has not been credited to your f900 account after depositing, wait up to 15 minutes as the system may need a moment to process it. If the bonus still doesn't appear after that, check the following: (1) Confirm that your deposit meets the minimum amount required to qualify for the bonus; (2) Confirm that you have not previously claimed the same bonus — the welcome bonus is only available on your first deposit; (3) Confirm that no other specific conditions remain unmet. If everything checks out but the bonus still hasn't been credited, contact f900 support via Live Chat with your deposit details for an immediate investigation.

RTP (Return to Player) is the percentage of total wagered money that is theoretically returned to players over the long term. For example, a game with an RTP of 97% means that for every RM 100 wagered, an average of RM 97 is returned to players as winnings over the long run. RTP does not guarantee results within a single session — it is a long-term statistical average. The higher the RTP, the better it is theoretically for the player. f900 transparently displays the RTP for each game within that game's information. Gong Xi Fa Cai has an RTP of 97.1%, while Moon Princess offers an RTP of 96.5%.

Some slot games on f900 are available in demo mode, allowing you to try them out without wagering real money. Demo mode gives you the opportunity to understand a game's mechanics, bonus features, and pay patterns before playing for real. You may need to log in to your account first to access demo mode. Please note that winnings in demo mode cannot be withdrawn as real money — it is purely for learning and entertainment purposes. Live Casino games generally do not offer a demo mode, as they involve real dealers operating in real time.

f900 Live Casino streams games live from professional casino studios using high-quality video technology. You can watch a real dealer managing the game in real time on your screen — just like sitting at an actual casino table, but from the comfort of your home or smartphone. Games such as Live Roulette and Salon Privé Blackjack operate 24/7 and are accessible at any time. You can interact with the dealer via the chat function, place bets using real money, and see game results live with no RNG (Random Number Generator) involved. This delivers the most authentic experience available on any online platform.

f900's system is designed to handle connection interruptions fairly. For slots, if a spin is in progress when your connection drops, the result will be recorded and either credited to or deducted from your balance once you reconnect — you will not lose your bet due to a technical disruption on your end. For Live Casino games, if you disconnect during an active hand, the game will continue according to automatic rules or be recorded for later review. If you believe a technical issue has affected your game unfairly, contact f900 support with the time and game details so an investigation can be carried out.

f900 is committed to keeping its game library constantly fresh. New games are added on a regular basis — typically every one to two weeks, depending on the availability of the latest titles from leading game providers. When new games launch, f900 usually accompanies them with special promotions such as free trials or exclusive bonuses. You can check the "New Games" or "Trending" section on the platform's homepage after logging in to see the latest titles that have been added.

Some games may have a maximum win limit set by the game provider itself, particularly for games played with bonus funds. For games played with real deposit money and no bonus, win limits are generally higher or unrestricted depending on the game. For progressive jackpot games, the jackpot amount can reach hundreds of thousands of ringgit. Win limit details for each game can be found within the respective game information. For specific enquiries about win limits, contact f900 support for further clarification.

To enable two-factor authentication (2FA) on f900: Log in to your account → Go to "Account Settings" → Select the "Security" tab → Click "Enable Two-Factor Authentication". You will be prompted to verify your phone number again via OTP. Once 2FA is activated, every login will require an additional OTP sent to your phone — even if your username and password are correct. f900 strongly encourages all members to enable 2FA, as it adds a highly effective layer of security against unauthorised access to your account.

No. f900 will never ask for your account password via SMS, email, WhatsApp, or Live Chat. If you receive any communication claiming to be from f900 and requesting your login credentials, card number, OTP, or any other sensitive information — this is a phishing attempt to steal your account. Do not share any such information under any circumstances. Report the suspicious communication to us immediately at [email protected], and change your account password right away if you suspect your account may have been compromised.

If you suspect that your f900 account has been accessed without your authorisation, take the following steps immediately: (1) Change your account password right away using the "Forgot Password?" function if you can still log in; (2) If you are unable to log in, contact f900 support via Live Chat or email [email protected] immediately to request a temporary account freeze; (3) Review your transaction history and account activity to identify anything you did not carry out; (4) Enable two-factor authentication once access is restored to prevent a recurrence. f900 will conduct an investigation and take appropriate action to protect your account.

No. f900 is fully committed to never selling, leasing, or trading members' personal data to any third party for marketing or any other purposes unrelated to the provision of f900's services. f900 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). The data you provide during registration and use of the platform is used solely for account management, transaction processing, and service-related communications. To fully understand how your data is used and what your rights are, please read Privacy Policy f900 available at f900.my/privacy-policy.

Your f900 account may be restricted or frozen for several reasons: (1) Too many consecutive failed login attempts — this triggers an automatic temporary lockout that lifts after 15–30 minutes; (2) Suspicious or potentially fraudulent activity requiring a security review; (3) Identity verification (KYC) required before larger withdrawals can be processed; (4) A breach of terms & conditions detected by f900's automated system or review team; (5) A self-exclusion request that you activated yourself. If your account has been restricted without an obvious reason, contact f900 support at [email protected] for clarification and prompt resolution.

Log in to your f900 account → Account Settings → Responsible Gaming → Deposit Limits. Here you can set daily, weekly or monthly deposit limits according to your needs. If you lower your limit, the change takes effect immediately. If you wish to increase your limit, a 48-hour waiting period applies to ensure the decision is made thoughtfully and not on impulse. These limits apply to all payment methods — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX. f900 encourages all members to set appropriate limits from the start.

Asking for help is a sign of strength and courage. f900 fully supports you. The first step you can take right now is to activate a self-exclusion on your f900 account to take a break from the platform. For professional support in Malaysia, you can contact the Mental Health Helpline at 1-800-88-0000 for counselling and mental health support. The Bahasa Melayu-speaking f900 support team is also ready to listen and direct you to the appropriate resources — reach us via Live Chat 24/7 or at [email protected]. All conversations with us are strictly confidential. You are also welcome to visit the Responsible Gaming for more information.

f900 has an unwavering commitment to preventing underage access. Measures in place include: (1) Mandatory age verification during registration; (2) Identity verification that may be requested at any time; (3) Immediate closure of any account confirmed to belong to a minor; (4) No marketing targeting individuals under 18. If you are aware of anyone under 18 using the f900 platform, please contact us immediately at [email protected] — we will act without delay. Parents and guardians are encouraged to keep their login credentials secure and to use parental controls on shared devices.

Your f900 account balance remains safe during a self-exclusion period — funds will not be lost or expire. A frozen account means you will be unable to make new deposits, play any games or access any platform features. If you wish to withdraw your balance while a self-exclusion is active, this is a special exception that can be discussed with the support team at [email protected]. Withdrawal of funds during self-exclusion is possible in certain cases and will be returned via your original payment method such as DuitNow or Touch 'n Go eWallet.

Yes. f900 provides a session time limit tool that you can set under the Responsible Gaming section in your account settings. You can specify how long you wish to play in a single continuous session. Once the limit is reached, the platform will display a reminder and then automatically log you out. This helps you maintain a healthy balance between gaming entertainment and everyday life — work, family, and other important activities. All these self-control tools are available free of charge to all f900 members.

You can reach the f900 support team in two ways: (1) Live Chat — click the Live Chat icon at the bottom-right corner of the f900 platform to connect with a support agent in under 5 minutes. Live Chat is available 24 hours a day, 7 days a week; (2) Email — send your enquiry to [email protected] and you will receive a reply within 2–4 hours. The f900 support team communicates in Bahasa Malaysia and understands the needs of Malaysian members. For matters related to Responsible Gaming, all communications are handled with full empathy and strict confidentiality.

If the f900 platform is not working properly, try the following steps: (1) Refresh the page; (2) Clear your browser cache and cookies; (3) Try incognito/private mode; (4) Try a different browser — Chrome, Safari or Firefox; (5) Make sure your browser is updated to the latest version; (6) Check that your internet connection is stable; (7) If you are on a mobile device, try switching between mobile data and WiFi. If the issue persists after trying all of the above, contact f900 support via Live Chat and provide your device type, operating system and browser so our technical team can assist you more effectively.

f900 is a platform built specifically for Malaysian players and is fully accessible from Malaysia without a VPN. Using a VPN or proxy may interfere with the automatic security verification process designed to detect unusual access locations, and could result in a temporary account lockout. If you are in Malaysia and need a VPN for other reasons, make sure it is configured to route f900 traffic through a Malaysian server. If you are experiencing access issues from outside Malaysia, please contact f900 support for assistance.

f900 is designed specifically for Malaysian players and the platform's primary interface is in Bahasa Malaysia. Customer support is also provided in Bahasa Malaysia as the main language. For communication in English, f900's support team is equally capable of assisting in English. Some games from international providers may have interfaces in English, but this is industry standard and does not affect your gaming experience, as the game mechanics are the same for all players.

If there are material changes to Terms & Conditions or Privacy Policy f900, you will be notified via SMS to your registered mobile number and/or via an in-platform notification when you log in. Changes generally take effect after a reasonable notice period, unless they relate to legal or security matters requiring immediate action. f900 recommends that you read the latest Terms & Conditions periodically, especially if you have been inactive for an extended period.

If you have a complaint regarding f900's services that could not be resolved through regular Live Chat support, you may submit a formal complaint by sending a detailed email to [email protected] with the subject line "Formal Complaint" followed by your username and complaint details. The f900 management team will review your complaint within 5 business days and contact you with a resolution. f900 takes every complaint seriously as valuable feedback for continuous improvement. All complaints are recorded and handled in accordance with fair and transparent procedures.

If your question or issue is not covered in this FAQ page, the f900 support team is ready to assist you personally. Reach us via Live Chat, available 24/7 within the f900 platform — click the Live Chat icon at the bottom right of your screen. Our average response time is under 5 minutes. Alternatively, send an email to [email protected] with the details of your question or issue and we will provide a comprehensive response within 2–4 hours. You are also welcome to suggest new questions to be added to this FAQ page via that email — we truly value feedback from our Malaysian members.